Service Charter


It is my pleasure to present to you this Service Charter for the Institute of National Museums of Rwanda.

This Service Charter has been prepared in tandem with the Government’s reform agenda and in the spirit of being responsive to effective service delivery, transparency and accountability.

This Service Charter spells out the role of the Institute of National Museums of Rwanda, and highlights the services offered and requirements therein. It lists the service centers at which our services can be accessed and the guiding legal instruments.

The development of this charter signifies our commitment to serve our clients with a view to creating a better understanding and enhancing our service delivery.

 Service Charter document/file to download


Amb.Robert MASOZERA 

Director General of the Institute of National Museums of Rwanda